RETURN & REFUND POLICY
Thanks for shopping at New York Bird Supply.
If you are not entirely satisfied with your purchase, we’re here to help.
RETURNS OTHER THAN LIVE BIRDS!
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Return Policy For Live Birds:
There is a 48hr Return Policy on all Live Birds from the day you receive the birds from the United States Post Office. You may only return birds if they are a Live, in order to receive a full Refund. The Buyer is responsible to pay for a return label. Prior to shipping birds back to NYBS a photo of the birds in the box is needed to assure that the birds are alive, good health, and in the the box.
Prior to shipping out the birds you ordered, you will receive an email picture of those birds 24hr prior to shipment to approve the birds to avoid any possible dispute of dis-liking of the birds.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
REFUND POLICY ON LIVE BIRDS:
New York Bird Supply is not responsible to refund any sales/money of birds that may have been lost or damaged by either USPS or Delta Airline. At the time of picking your birds up from the post office or airline, We highly recommend at the time to inspect the shipping box to check if the birds are in the box, and if the box is damaged while in transport. At that point please notify the agent that is at the desk.
In order to receive a full refund from a deceased bird at the time of arrival, you MUST PROVIDE A PHOTO PICTURE OF THE BIRD. No Picture, No Refund!
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable..
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, Please contact us at 800-772-2473